Frequently Asked Questions

How do I report an absence?

You are required to provide us with minimum 2 hour notice if you are not able to attend an allocated shift for any reason.

You can call our office number below 24/7.

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Who should I contact for pay-related queries?

If you have any concerns regarding your pay, you can contact your consultant first. Your concern will then be relayed to the Accounts department, and they will get in touch with you.

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How should I update shift changes?

It is best to give us a call to inform us of any shift changes. Please call the number below:

Is there work on weekends/night shifts?

There are jobs that require work over the weekend with a different pay rate. The same goes for jobs with night shifts.

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Do you provide uniforms/PPE?

This depends on what the company requires. Usually, you would just need to wear a hi-vis top with safety shoes.

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Which industries do you provide employment for?

We recruit for the following industries: Click to learn more!

How should I send my CV?

You can submit your CV here

You can also view our open jobs on our job board

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Where is your office located?

Level 9/10 Queen St, Melbourne VIC 3000.

We also have offices in Springvale and interstate.

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How do I clock in?

All Chandler Personnel staff are required to clock in and out through the mobile app when you arrive onsite. Please be sure to add your meal break before you clock out. You will only be able to clock in and out while onsite.

Why can I not clock in on my app?

To clock in on your app, you must be at the worksite. Please make sure your location services are enabled for the Chandler Services app and that you are at the correct location.

If you still cannot clock in, please contact us on the number below.

When will I get my pay?

Our pay cycle runs from Monday to Sunday. Any hours you work from a Monday to Sunday in any given week will be paid the following Thursday.
You will receive your Payslip via email. If you have not received your payslip by 17:30 on Tuesday, please get in contact with our payroll department by 12 PM.

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My employer uses Manual Time Sheets

Manual Time Sheets – Please note that this is only for selected clients. Unless advised by a consultant, please do not have manual timesheets signed off and approved by your supervisor. If you are advised to complete a manual timesheet, please make sure your timesheets are always signed by a supervisor and filled in correctly.

Any mistakes may lead to your pay being incorrect or delayed.
If the client requires you to complete an electronic timesheet and you are unable to clock in and out through the system, please advise the supervisor and Chandler immediately.

Do I need to wear a uniform?

You must always be well-presented when attending work.

(Shorts, track pants, leggings are not acceptable) You will be notified of any site-specific rules or further PPE requirements when you are assigned to a specific job.

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My employer is asking me to do something unsafe.

While onsite, if you are ever asked to complete a task that you believe is unsafe or beyond your training or capabilities, please STOP. Discuss the task with your supervisor and if you are still unsure, call Chandler immediately.

What is my start and finish time?

Shift times vary from site to site. It is at the discretion of the supervisor to shorten shifts; however, you will be paid for a minimum of 4 hours.

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Why has my shift been cut short?

Shift times vary from site to site. It is at the discretion of the supervisor to shorten shifts; however, you will be paid for a minimum of 4 hours.

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Incidents, accidents, or near-misses

All incidents, accidents, and near misses must be reported. Please follow the site protocols and report to Chandler. If you are injured, please seek site First Aid immediately and have someone notify your supervisor.

What time are your office hours?

Our office hours are 8:30 AM – 5:30 PM from Monday-Friday.

If you need to contact us after office hours, please call the number below

When will I hear from you after submitting CV?

Only suitable candidates will be contacted due to high application numbers. Our consultants will try to reach eligible candidates within 1-3 days.

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Do I need to be vaccinated?

All candidates need to be fully vaccinated.

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Can I work full-time, part-time, casual?

Chandler Personnel offers its candidates work to suit their needs. We offer full-time, part-time, and casual work.

How do you conduct reference checks?

We conduct reference checks online using the Free Automated Reference checking platform Ref Hub

This allows you as the candidate to submit reference details online or on mobile and gives your referee an easy way to submit the reference.

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